FAQ

Why Premium Denim?

You may be wondering why you need to buy jeans that are $100+? The honest truth is that not all expensive jeans are worthwhile but we are very particular about the brands we carry to ensure the quality is exceptional. True premium denim brands take pride in quality control by making their cuts in smaller batches so there is more attention to detail. Once you get into a true pair of premium denim, you never go back.

Ordering

We are happy to order your desired brand and fit in any wash that is offered by our brands, at no extra charge to you. Please allow 2 weeks for special orders.

If I Need Help, Can I Speak to a Human?

Abso-freakin-lutely! Our technology fuels our fit recommendations but we don't have robots working for us. We take pride in providing exceptional customer service. You can reach us anytime at fitexperts@zipfitdenim.com or you can leave a message at (872) 216-2451 and one of our Fit Experts will get back to you ASAP.

Alterations/Length of Your Jeans

Dragging hems are a no-no----once you find your perfect fit and select the style and wash, enjoy complimentary alterations.

What About Shipping?

Since our customers are so awesome, you receive free shipping on all domestic orders via UPS. International customers add $20 for the first item, $10 for the second item, and if you buy 3 pairs of jeans or more, shipping is on us!

How Long Will It Take to Receive My Order?

It takes about 1-2 weeks to receive your perfectly tailored order shipped right to your doorstep. If the item you ordered is currently in replenishment, it will take closer to 2 weeks. For special orders (i.e special washes, materials from the brands) please allow 2 weeks. For international orders, please allow 2-3 weeks due to customs.

What If It Doesn't Fit?

We're constantly evolving our technology to ensure that we get you into the right fit the first time but as you know sometimes technology is prone to error. If your jeans don't fit, you have 30 days to return them. All sale items are final.

Will My Jeans Shrink When I Wash Them?

Jeans shrink a tad when you wash them- and 100% cotton jeans shrink the most. We add 1/4 of an inch to every pair of jeans we send out to the door to give you some wiggle room.

Will My Butt Look Good in These Jeans?

If you got them from ZipFit, absolutely! Our technology is built around getting you into the perfect fit. When it fits just right, your butt will thank you!

What's the Difference Between an Original Hem and a New Hem?

Original Hem: Our seamstress extraordinaire will cut off the original hem of your new jeans and re-attach the hem to the new desired length. An original hem will also add about 1" to the length of your jeans, a factor that she takes in to account when taking your alteration measurements.

New Hem: Our seamstress will simply cut off the original hem and tailor the remaining jean to the desired length using new thread and a new hem line. Her uber-modern sewing machine gives you a beautifully tailored hem

How Should I Care for My Jeans?

To care for your awesome new jeans, always wash them in cold water, inside out. Lay flat or hang to dry. NEVER put your jeans in the dryer! Alternatively you can freeze clean your jeans.

What the Heck is Denim Freeze Cleaning?

There's been a lot of press surrounding the freeze-cleaning theory and how effective it is on denim. The folks at ZipFit believe it's worth a shot. Many experts agree that freeze-cleaning your denim helps kill off bacteria and preserve the dyes that keep your denim's color rich and vibrant. Follow these tips from Intermix to keep your jeans fresh and cool: 1. Spot clean your jeans and let dry completely. 2. Fold jeans lengthwise and smooth out wrinkles. 3. Place jeans in a zip-lock bag and seal completely, without air. 4. Place jeans in your freezer for at least 24 hours. 5. Remove jeans from your freezer, shake out and enjoy!